How to contact SiteGround online customer service?

SiteGround web hosting has high stability and fast speed. It is indeed a very good host for building WordPress foreign trade websites or WooCommerce independent websites . The new operation interface also makes the whole background operation more clear and clear. Although the highest level of service is no service, there will always be some problems in the process of using the host and the process of using WordPress to build a website and need to seek the help of SiteGround customer service (you can also check our Siteground Chinese tutorial ). And SiteGround also provides 7*24 online customer service, so how to contact SiteGround customer service?

SiteGround Online Support Link Entry: (login required)  my.siteground.com/support/contact

How to Contact SiteGround Live Support

Log in to the backend of SiteGround and click on the ? in the upper right corner? button, and then click View Help Center in the pop-up window

How to contact SiteGround online customer service

Then open the SiteGround Help Center page as shown below. Below the help center search box, click on the CONTACT US option to see SiteGround categorize all questions into 4 types, technical support, billing support, and affiliate marketing support. Usually you have some problems when you make some settings on the host, for example, the SSL certificate cannot be installed successfully, the SiteGround enterprise mailbox cannot receive emails, etc., you can contact SiteGround technical support to help you solve the problem; if it is about the host For questions about purchases, renewals, or refunds, you can get SiteGround customer support through Billing Support.

How to contact SiteGround online customer service

Here I choose Technical Assistance, and then SiteGround will continue to ask me what kind of technical support I need, whether it is about website downtime, or mail service, or domain name service, WordPress support, and so on. There are many options, just take a seat.

Although the process of contacting customer service is a little troublesome, you must know that customer service is also a person, and it is impossible for one person to solve all problems for everyone. I think there should be more professional experts behind each option. If you have a problem with FTP, but you contact customer service through the portal of WordPress Assistance, the customer service connected to you may not even know what FTP is. help you solve the problem? So from a certain point of view, although this method is a little troublesome at present, it may be the most efficient method.

I choose WordPress Assistance here.

How to contact SiteGround online customer service

Then a new option will appear at the bottom of the page, asking me to select the WordPress site to consult and solve the problem, and enter my question at the same time. I just thought of a question here. After entering your question “how to change wordpress login url”, click the SUBMIT button to submit your question.

How to contact SiteGround online customer service

Then there will be two options below as shown in the figure below, one is Go to Chat, which is to contact customer service by online chat; the other is Call Us, which is to contact customer service by calling. The recommended way is online chat. Expected wait time is the time the system expects to contact SiteGround customer service. In addition, if you call the customer service, after the call is connected, the customer service will ask you for a PIN code, as shown in the figure below, enter or tell the customer service your PIN code, and the customer service can immediately know who you are and your What’s the question.

After clicking the CHAT button, the prompt in the customer service connection as shown below will appear

How to contact SiteGround online customer service

After successfully connecting to the customer service, you can communicate with the customer service and solve your problem in the chat window as shown below. As far as my personal experience is concerned, the response speed of the customer service is still very fast, and the ability to solve problems is also very strong. It may also be that the questions I ask are mentally retarded.

How to contact SiteGround online customer service

Finally, if you think the answer from the customer service is helpful to you, after closing the chat window, remember to give people a five-star praise. In addition, you can also fill in your email address in the email address text box shown in the figure below, so that after closing the chat window, SiteGround will send the chat history between you and the customer service to your email for your future reference.

How to contact SiteGround online customer service

Alternatively, you can find the chat history between you and the customer service in the Support History option on the Help Center page of the Siteground background.

How to contact SiteGround online customer service

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